• Finance And Business 21.09.2018 Comments Off on Social Organization Managing Capital Through PDF F58940c37

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    The Social Organization: Managing Human Capital through Social Media PDF




    by Amelia Manuti : The Social Organization: Managing Human Capital through Social Media

    ISBN : #113758534X | Date : 2016-01-04

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    PDF-3abd4 | The Social Organization sheds light on how social media usage is transforming the way organizations make sense of their identity and processes. By adopting a human capital perspective and merging research from communication studies and management, it argues that social media could be fruitfully exploited by organizations as a competitive advantage…. The Social Organization: Managing Human Capital through Social Media


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  • Finance And Business 20.09.2018 Comments Off on Effortless Experience Conquering Battleground Customer PDF C93f9665b

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    The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Your Coach in a Box) PDF




    by Matthew Dixon : The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Your Coach in a Box)

    ISBN : #1469055589 | Date : 2014-03-18

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    PDF-e1fa6 | Conventional wisdom holds that to increase loyalty, companies must “delight” customers by exceeding service expectations. Some focus on dazzling them at the cost of neglecting to solve basic service problems-a big strategic mistake. Through extensive research and surveys, the authors have concluded that loyalty has much more to do with how well a company delivers on its basic promises than on how … The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Your Coach in a Box)


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  • Finance And Business 20.09.2018 Comments Off on Patient Centred Health Care Co Ordination Organizational PDF B46d78875

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    Patient-Centred Health Care: Achieving Co-ordination, Communication and Innovation (Organizational Behaviour in Health Care) PDF




    : Patient-Centred Health Care: Achieving Co-ordination, Communication and Innovation (Organizational Behaviour in Health Care)

    ISBN : #1137308923 | Date : 2013-11-01

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    PDF-0f8d0 | There are four core themes developed in this book which deal with critical issues, models, theories and frameworks. These expound understandings of patient centred care and the processes, practices and behaviours supporting its attainment: conceptions and cultures of patient-centred care, coordination, communication, innovation…. Patient-Centred Health Care: Achieving Co-ordination, Communication and Innovation (Organizational Behaviour in Health Care)


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  • Finance And Business 19.09.2018 Comments Off on Mobile Location Services Business Opportunity PDF Fc2b0f2d1

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    Mobile Location Services: The Business Opportunity (Ovum Report) PDF




    by Thomas Blonz : Mobile Location Services: The Business Opportunity (Ovum Report)

    ISBN : #1898972931 | Date : 1998-05

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  • Finance And Business 19.09.2018 Comments Off on Management KreativitA4tsintensiver Prozesse Anwendung Fernsehindustrie PDF 0d0235f02

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    Management kreativitätsintensiver Prozesse: Theorien, Methoden, Software und deren Anwendung in der Fernsehindustrie (BPM kompetent) (German Edition) PDF




    : Management kreativitätsintensiver Prozesse: Theorien, Methoden, Software und deren Anwendung in der Fernsehindustrie (BPM kompetent) (German Edition)

    ISBN : #3642216773 | Date : 2012-01-28

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    PDF-00e0a | Kreative, innovative Lösungen für sich ständig ändernde Problemstellungen zu entwickeln ist essentiell wichtig für jedes Unternehmen, jede Branche und damit jede Volkswirtschaft. Am Anfang einer jeden Lösung steht ein Prozess – der kreative Prozess. Nur wer die speziellen Eigenschaften solch kreativer Prozesse kennt und auf den Kontext seiner Unternehmung zu beziehen vermag, ist schlussend… Management kreativitätsintensiver Prozesse: Theorien, Methoden, Software und deren Anwendung in der Fernsehindustrie (BPM kompetent) (German Edition)


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  • Finance And Business 19.09.2018 Comments Off on ALL Business Show Differentiate Organization PDF 680809583

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    ALL Business is Show Business: Create the Ultimate Customer Experience to Differentiate Your Organization, Amaze Your Clients, and Expand Your Profits PDF




    by Scott McKain : ALL Business is Show Business: Create the Ultimate Customer Experience to Differentiate Your Organization, Amaze Your Clients, and Expand Your Profits

    ISBN : #0785206086 | Date : 2004-07-22

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    PDF-382eb | Every day your organization-and you-are in the spotlight. Your employees are performing and the audience-your customers-will love the show, hate it, or worst of all ignore it. Scott McKain has discovered wha tthe film, television, and music industries have known for years: to be successful, you must create an emotional link with your audience. Tell your story well. It will make you a star. Have … ALL Business is Show Business: Create the Ultimate Customer Experience to Differentiate Your Organization, Amaze Your Clients, and Expand Your Profits


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  • Finance And Business 18.09.2018 Comments Off on Hug Your Haters Complaints Customers PDF 3d9d19815

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    Hug Your Haters: How to Embrace Complaints and Keep Your Customers PDF




    by Jay Baer : Hug Your Haters: How to Embrace Complaints and Keep Your Customers

    ISBN : #1101980672 | Date : 2016-03-01

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    PDF-88318 | Haters are not your problem. . . . Ignoring them is.  Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences.  The near-universal adoption of smartphones and social media has fundamentally altered the science of complaint… Hug Your Haters: How to Embrace Complaints and Keep Your Customers


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  • Finance And Business 16.09.2018 Comments Off on Building Communication Shareholder Value Methodologies PDF 5b6535e04

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    Building and Communication Shareholder Value: Tools and Techniques for Implementing Value-based Methodologies PDF




    by James O. Creelman : Building and Communication Shareholder Value: Tools and Techniques for Implementing Value-based Methodologies

    ISBN : #1898085889 | Date : 2000-11-27

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  • Finance And Business 15.09.2018 Comments Off on Negotiating Life Secrets Everyday Diplomacy Ebook PDF 11852eda0

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    by J. Salacuse : Negotiating Life: Secrets for Everyday Diplomacy and Deal Making

    ISBN : # | Date : 2013-09-04

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    PDF-c574b | A complement to the successful The Global Negotiator: Making, Managing, and Mending Deals Around the World in the Twenty-First Century (Palgrave, 2003), Salacuse’s new work is a comprehensive and easy-to-understand look at negotiation in everyday life. Drawing from his extensive experience around the world, Salacuse applies such large-scale examples as the Arab-Israeli conflicts or those in Berlin… Negotiating Life: Secrets for Everyday Diplomacy and Deal Making


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  • Finance And Business 13.09.2018 Comments Off on Corporate Social Responsibility Business Growth PDF 56938fccb

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    Corporate Social Responsibility and Business Growth: Collateral Effects on Business and Society (Business Issues, Competition and Entrepreneurship) PDF




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    ISBN : #1634833228 | Date : 2015-09-20

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  • Finance And Business 12.09.2018 Comments Off on Innovative Unternehmenskommunikation Zeitalter Internet EBusiness PDF 8851730b7

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    by Ralph Müller : Innovative Unternehmenskommunikation im Zeitalter von Internet und eBusiness: Grundlagen und Voraussetzungen für einen erfolgreichen Einsatz der Neuen Medien (German Edition)

    ISBN : #3631397615 | Date : 2003-09-18

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    PDF-c39dd | Die Themen Internet und eBusiness sind in aller Munde und Industrie, Dienstleistungsfirmen und der öffentliche Dienst setzen immer mehr auf diese Neuen Medien. Die elektronische Kommunikation nimmt in unserem Leben immer größeren Raum ein und eine steigende Zahl an IT-Projekten versucht ständig, den wachsenden Anforderungen gerecht zu werden. Umso erschreckender ist es, wie häufig Projekte ni… Innovative Unternehmenskommunikation im Zeitalter von Internet und eBusiness: Grundlagen und Voraussetzungen für einen erfolgreichen Einsatz der Neuen Medien (German Edition)


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  • Finance And Business 11.09.2018 Comments Off on Water Cooler Talk Hydration Experience PDF Fe33a5c84

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    Water Cooler Talk: Hydration for a WOW Customer Experience PDF




    by Carmen Schwab : Water Cooler Talk: Hydration for a WOW Customer Experience

    ISBN : #1491857420 | Date : 2014-03-07

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    PDF-472c3 | Water Cooler “Talk” Hydration for a WOW Customer Experience provides easy to use concepts and tools to create WOW and memorable customer experiences, internal and external, and turn water cooler conversations into a source of never ending testimonials! As it relates to the customer experience, people are far more inclined to communicate a bad experience, even the most loyal of customers as found i… Water Cooler Talk: Hydration for a WOW Customer Experience


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    [Pub.15zQC] Water Cooler Talk: Hydration for a WOW Customer Experience PDF | by Carmen Schwab


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  • Finance And Business 11.09.2018 Comments Off on Customer Service Internet Relationships Competitive PDF 6ba155729

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    Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive, 2nd Edition PDF




    by Jim Sterne : Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive, 2nd Edition

    ISBN : #0471382582 | Date : 2000-05-08

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    PDF-7b961 | A comprehensive guide to taking full advantage of the Internet for customer care A dynamic customer service Web site can dramatically increase customer loyalty and provide a competitive edge that all companies strive to achieve. But in order to run a successful site, you must know the latest technologies and understand how to integrate them into your business strategy. Written by internationally r… Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive, 2nd Edition


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  • Finance And Business 07.09.2018 Comments Off on Summary Solution Review Analysis Donovans Ebook PDF Ff13d7fb7

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    Summary: The 29% Solution: Review and Analysis of Misner and Donovan’s Book PDF




    by BusinessNews Publishing : Summary: The 29% Solution: Review and Analysis of Misner and Donovan’s Book

    ISBN : # | Date : 2014-09-29

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    PDF-9828e | The must-read summary of Ivan Misner and Michelle Donovan’s book: “The 29% Solution: 52 Weekly Networking Success Strategies”.This complete summary of the ideas from Ivan Misner and Michelle Donovan’s book “The 29% Solution” shows how only about 29% of businesses know how to network effectively. In their book, the authors explain that by networking well, you can serve your existing clients better … Summary: The 29% Solution: Review and Analysis of Misner and Donovan’s Book


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    [Pub.90eOw] Summary: The 29% Solution: Review and Analysis of Misner and Donovan’s Book PDF | by BusinessNews Publishing


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  • Finance And Business 05.09.2018 Comments Off on Why Hate You Retailers Confession PDF C0a8a700d

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    Why we Hate you: A Retailer’s Confession PDF




    by Frank Lee : Why we Hate you: A Retailer’s Confession

    ISBN : #1460280148 | Date : 2016-02-05

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    PDF-c129d | Is the customer really always right? Heck no. For every friendly and polite customer, there’s an entitled and cranky shopper waiting for the world to be handed to them on a platter. Unreasonable expectations and out of proportion reactions can beat a retailer down, and this makes it an unhappy buying experience for everyone. This book is a public service, aimed at making consumers better human be… Why we Hate you: A Retailer’s Confession


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